Frequently asked questions

Reservations

How do I check availability and/or make a reservation?


Online: You can make your reservation anytime online 24/7. Visit the following links to check availability of make your reservation online: Judge Porter House Queen Anne Violet Hill Andrew Morris House Phone: Call us on our toll free number at 1-800-441-8343. Phone reservations are taken betwwn 9:00 AM -12 AM and 1:00PM to 5:00 PM Monday - Saturday. If there is no answer or it is after normal business hours please leave a message. If you are making a last minute reservation it is better to book your reservation online.




What information required to make a reservation?


The following information is required when making a reservation:

  • Name
  • Valid Credit Card
  • Billing Address
  • Mobile Phone Number
  • Email Address




Will I receive a confirmation of my reservation?


Yes Absolutely! When booking online or by phone you will receive an emailed confirmation. Please read your confirmation carefully it contains important information about your stay, including maps, directions, special intructions for checking in and our cancellation policy.




What do I do if I did not receive a confirmation of my reservation?


If you booked online you may have entered an incorrect email address. If you booked with us by phone we probably entered your email address incorrectly. Just give us a call at 1-800-441-8343 or send us an email at reservations.nbb@gmail.com




How do I cancel my reservation?


Online: Check your original confirmation email that we sent you when you made your reservations. It will have a link where you can cancel your reservation. Phone: Call us on our toll free number at 1-800-441-8343. Cancellations are taken between 9:00 AM -12 AM and 1:00PM to 5:00 PM Monday - Saturday. If there is no answer or it is after normal business hours please leave a message and we will call you back! Whether you cancel online or by giving us a call you will recieve a Cancellation Confirmation email!




When do I settle my bill?


Currenlty payment is not processed until you check out. Please present your credit card at checkout.





Policies

Do you allow pets at your Bed and Breakfast?


No, I am sorry we do not allow pets at any of our properties.




Do you allow children at your Bed and Breakfast?


Children 12 and over accompanied by an adult are welcomed guest at any of our Bed and Breakfast but we only allow two guest per guest room.




Do you allow smoking at your Bed and Breakfast?


All of our Bed and Breakfast offer a smoke-free environement. You are welcome to smoke outside on the porches, galleries and decks.




What is your Cancellation Policy?


If the booking is canceled before 10:30 PM, 2 day(s) before check-in it is free of charge, less than 2 day(s) before check-in the charge is the first night stay, less than 2 hour(s) before check-in the charge is 100% of total




Do you require a deposit?


Currently we do not require a deposit.




Is it customary to tip your Innkeeper or Housekeeper?


Like with any service industry, if you had excellent service and an overall good experience, tipping is always appreciated. All tips are split evenly between the Innkeepers and Housekeepers.




Do you have a two night minimum?


  • Yes, on most weekends we have a two night minimum.
  • A two night minimum can be Friday-Saturday or Saturday-Sunday.
  • If we are not completely full by Wednesday prior to the weekend you want to reserve a single night, we may accept single night bookings starting Wednesday at noon.
  • There are no two night minimum stays Sunday-Thursdays.




Why do you have a two night minimum on weekends?


Most of our guest are traveling to our aread for two night stay. If we book all of our rooms for single nights then we are unable to accommodate our guest that want to stay for two nights and many times we are left with empty room because we un able to book for two nights.





Amenities

Do you have Jacuzzi Tubs?


Two person Jacuzzi Tubs are loacated at:

  • Judge Porter House : Garden and Judge Porter guest rooms
  • Queen Anne: Victorian: Blue and Garden guest rooms
  • Violet Hill: John Reavls, Arthur Coble and Prince Haithcoat Suite
  • Andrew Morris House: Ragan Suite and Ducournau Suite
One person Jacuzzis are located at:
  • Queen Anne: Library and Queen Anne guest rooms
  • Andrew Morris House: Henry guest room




What size beds do you have at your Bed and Breakfast?


The following properties have Kings sized beds:

  • Queen Anne: Library, Queen Anne, Blue, Garden guest rooms
  • Andrew Morris House: Ducournau Suite and Ragan suites
  • Violet Hill: Stem Wheeler guest room
The following properties have Queen sized beds:
  • Queen Anne: Victorian guest room
  • Andrew Morris House: Henry guest room and Tucker suite (two queen beds)
  • Violet Hill: Arthur Coble, John Reavls, Prince Haithcoate Suite and Puckett Suite
  • Judge Porter House: Garden, Judge Porter, Princess, New Orleans guest rooms and the Guest House.




Do you have any downstairs rooms?


Yes! The following guest rooms are all downstairs:

  • Judge Porter House: Garden and Judge Porter guest rooms
  • Queen Anne: Library room
  • Violet Hill: Arthur Coble, Stem Wheeler, John Reavls guest rooms and the Prince Haithcoat suite
  • Andrew Morris House: Ducournau suite and Henry guest room




How many guest can sleep in one guest room?


The maximum capacity of our guest rooms is two guests




Do you have any suites?


We have one bedroom suites at:

  • Violet Hill: Prince Haithcoat and Puckett suites
  • Andrew Morris House: Ragan and Ducournau suites
We have one two bedroom suite at:
  • Andrew Morris House: Tucker Suite





Breakfast

Do you serve Breakfast?


Yes, all of our properties serve a full multi-course breakfast each and every morning!




What time is breakfast served?


Breakfast is served promptly at 8:30 AM in one seating at all of our properties each and every morning.




What do you serve for breakfast?


We serve a variety of first and second courses chosen each day by our Innkeepers. See our Breakfast page for some samplings of what we serve. With a 48 hour notice we can serve delicious Vegatarian, Vegan and Gluten Free breakfast as well. Please call us at 1-800-441-8343 or email us at reservation.nbb@gmail.com with your special breakfast request.




Can I skip your amazing breakfast?


Absolutely! As a courtesy to the Innkeeper, please notify us at 1-800-441-8343 so that we can plan accordingly.




Can you serve breakfast in our guest room?


I am sorry we do not serve breakfast in any of our guest rooms.




Can you serve breakfast at a different time?


Yes, with 24 hours advance notice we can serve breakfast at a different time. Please contact us at 1-800-441-8343 or send us an email to reservation.nbb@gmail.com.





Packages

Do you offer Special Occasion packages?


Yes, here is a summary of Special Occasion Packages that we offer! These special occasion packages can be added when you are making your intial reservation online or with a 24 hour notification, you can add them on by calling us at 1-800-44-8343 with your request!





Gift Certificates

Do you sell Gift Certificates?


Yes! You can purchase either a intant gift certificate by email or a gift certificate that we mail you. More Information>>>>





Covid-19

What steps have we taken in response to the Covid-19 Pandemic?


We want you to know that we are doing our part to help our guests stay safe, while enjoying a visit to any of our award winning properties in Natchitoches. Read More>>>